Refunds and cancellation

Last updated October 3, 2026

14-day money-back guarantee

If you're not happy within 14 days of your site going live, email us and we'll refund your setup fee (or the Own it fee) and your first month in full. We'll take the site down unless you'd like to keep the files.

Monthly and yearly billing

You can cancel at any time and no further charges will be made. We don't refund part-used months. If you cancel a yearly plan within its first 30 days, we refund the unused months.

Charged twice or charged by mistake

Email us and we'll refund the extra charge right away, usually the same day. Refunds go back to the original card and usually show up within 5 to 10 business days, depending on your bank.

Before you dispute a charge

Please email us first. We'll fix it faster than a bank dispute can, and a dispute can pause your site while it's investigated.

What happens when you cancel

• Your site stays up until the end of the period you've paid for.
• On request, we send you a download of your complete site.
• If we registered your domain, we transfer it into your name at no cost.
• If you'd like to keep the site online, we'll show you how to host it for free in your own account. It takes about 15 minutes.

How to cancel or ask for a refund

Email [email protected] from the address you signed up with, or use the link in your payment receipt. We confirm every cancellation in writing.